Our refund, cancellation and billing commitments

1. Guiding principle

Once work has been performed or a licence has been issued, the associated cost has already been incurred by Kirtnix in team time, infrastructure or third-party fees. Our policy therefore refunds what has not yet been delivered and charges fairly for what has.

2. Advance payments

• The initial advance reserves delivery capacity and covers discovery, planning and setup. It is non-refundable once the project has been kicked off.
• If you cancel before kickoff and before any resource has been allocated, the advance is refundable after deduction of transaction charges.

3. Project services

Website development, e-commerce, mobile apps, custom software, branding and AI automation are milestone-based engagements.

• Cancellation is accepted in writing at any point during the project.
• You are billed for all completed and in-progress milestones plus committed third-party costs.
• Any balance remaining after that calculation is refunded within a reasonable processing window.
• Completed and delivered milestones are not refundable, since the work product has already been handed over.

4. SEO, marketing and retainers

SEO, digital marketing and support retainers run in monthly cycles and require at least fifteen days' written notice to cancel. The current cycle is served in full and is not refundable, because strategy, creative and campaign management have already been executed. Advertising spend is separate: any unused budget held by Kirtnix is returned or credited.

5. Kirtnix Tracker and KXtick subscriptions

• Subscription fees are billed in advance and cover the licence for that period.
• You may cancel at any time; access continues until the end of the paid cycle and renewal stops thereafter.
• Part-used cycles are not refunded on a pro-rata basis.
• Setup, onboarding and integration fees are non-refundable once configuration has begun.
• Message credits, conversation charges and platform fees consumed through WhatsApp are non-refundable, as they are levied by the provider.

6. Agency ad accounts

Provisioning and management fees are non-refundable once an account has been issued or verification has been submitted, as these costs are incurred immediately. Ad spend that has been deposited but not yet spent can be refunded or moved to another account where the underlying platform permits it. Kirtnix cannot refund spend consumed by campaigns or amounts held by a platform following a policy action.

7. Third-party purchases

Domains, hosting, SSL certificates, plugins, licences, stock assets and API charges purchased on your behalf follow the refund policy of the original vendor. Kirtnix passes on whatever refund the vendor grants and cannot exceed it.

8. Situations not eligible for a refund

• A change of mind after work has been approved and delivered.
• Delays caused by missing content, access or feedback from the client side.
• Results not meeting an expectation that was never part of the written scope.
• Restriction, ban or rejection imposed by an advertising or messaging platform.
• Requests for work outside the agreed scope that were never quoted or paid for.

9. How to request a refund

Email Info@kirtnix.in from the address associated with your account, with the subject line "Refund Request". Include your invoice number, the service concerned and a brief reason. We acknowledge every request, review it against the delivery record and share a written decision. Approved refunds are returned to the original payment method, and the time to appear in your account depends on your bank or payment provider.

10. Disputes

If you disagree with a decision, contact us before initiating a chargeback. Most disputes are resolved quickly with a call and a review of the delivery timeline. Unresolved matters are governed by the laws of India.