The terms that govern working with Kirtnix

1. Acceptance of terms

By accessing the Kirtnix website, requesting a quotation, or signing a proposal, you accept these terms in full. Where a signed statement of work exists, that document takes precedence for anything it explicitly covers, and these terms govern everything else.

2. Services offered

Kirtnix delivers website development, e-commerce development, mobile app development, SEO, digital marketing, branding, AI automation, custom software development, Kirtnix Tracker, the KXtick WhatsApp Business API and Meta agency ad account provisioning.

• Project services are delivered against a written scope, timeline and fee agreed in advance.
• Product services such as Kirtnix Tracker and KXtick are provided on a subscription or usage basis.
• Agency ad account provisioning is subject to the eligibility rules of the underlying advertising platform.

3. Client responsibilities

• Provide accurate business information, brand assets, content and platform access on time.
• Nominate a single point of contact empowered to approve deliverables.
• Ensure that anything you supply — copy, images, product data, contact lists — is lawful and that you hold the rights to it.
• Maintain valid consent from your own customers before any messaging campaign is sent.
• Review deliverables within the agreed feedback window; unanswered approvals may shift the timeline.

4. Quotations, fees and payment

• Quotations are valid for the period stated on the proposal and are exclusive of applicable taxes unless noted.
• Project work generally begins after an advance payment, with the balance invoiced at agreed milestones.
• Subscriptions and retainers are billed in advance for each cycle.
• Third-party costs — domains, hosting, licences, ad spend, messaging charges — are billed at cost and are the client's responsibility.
• Invoices unpaid beyond the due date may result in paused delivery or suspended access until the balance is cleared.

5. Timelines and revisions

Estimated timelines assume timely feedback and complete inputs from the client. Each project includes a defined number of revision rounds within the approved scope. Requests that extend the scope — new pages, new modules, new integrations or a change of direction after approval — are quoted separately as a change order.

6. Intellectual property

• On full payment, ownership of the bespoke deliverables created for your project transfers to you.
• Kirtnix retains ownership of its proprietary platforms, including Kirtnix Tracker and KXtick, which are licensed to you for the subscription term rather than sold.
• Pre-existing frameworks, internal libraries and reusable components remain the property of Kirtnix and are licensed to you for use within the delivered work.
• Third-party assets such as fonts, themes, plugins and stock media remain subject to their own licences.
• Unless you object in writing, Kirtnix may reference the engagement and display non-confidential work in its portfolio.

7. Acceptable use

Our products and services must not be used to:

• Send unsolicited, deceptive or non-consented messages through KXtick or any messaging integration.
• Promote illegal products, fraudulent offers or content prohibited by the relevant advertising platform.
• Attempt to reverse engineer, resell or sublicense Kirtnix software without written permission.
• Interfere with the security, availability or integrity of our infrastructure.

Breach of this clause may lead to immediate suspension without refund, and Kirtnix will cooperate with platform or legal enquiries where required.

8. Third-party platform dependency

Several services depend on external platforms — Meta, Google, TikTok, Snapchat, Bing, WhatsApp, Telegram, hosting and payment providers. Their policies, pricing, approval decisions, rate limits and downtime are outside our control. Kirtnix will act promptly to resolve issues but cannot guarantee outcomes that are decided by a third party, including ad account approvals, template approvals or account restrictions.

9. Limitation of liability

Kirtnix is not liable for indirect, incidental or consequential loss, including loss of profit, revenue, data or business opportunity. To the maximum extent permitted by law, our total liability arising from any engagement is limited to the fees actually paid to Kirtnix for the specific service that gave rise to the claim during the three months preceding it.

10. Suspension and termination

Either party may terminate an engagement with written notice as defined in the statement of work. On termination, the client pays for all work completed and costs committed up to that date, and Kirtnix hands over completed deliverables for which payment has been received. Subscriptions end at the close of the current billing cycle.

11. Governing law

These terms are governed by the laws of India. The parties will first attempt to resolve any dispute amicably; failing that, the courts having jurisdiction in India shall have exclusive jurisdiction.

12. Updates to these terms

Kirtnix may update these terms to reflect new services, platform requirements or legal changes. The current version is always published on this page with its revision date.